Frequently Asked Questions
Welcome to our FAQ section. We're glad you're here.
Below you'll find answers to the questions we hear most often about our products, practices, and ordering process.
About Product
What are the differences between products in liquid and capsule formulations?
According to the FDA, the absorption rate for liquids is about 97%. For capsules, the absorption rate is about 23%. Liquids begin to act from the moment they enter the mucous membrane of the mouth. Capsules - after the dissolution of the shell. Additionally, those who struggle with a weaker digestive system are unable to dissolve the capsule itself.Nevertheless, many people still prefer the capsule formulation, as it is more convenient to consume, portion into servings, and travel with.
What ingredients are your products free of?
Our products are free of artificial ingredients, fillers, sugar, preservatives, gluten, soy, eggs or dairy.
Who creates the formulas?
A team of professional herbalists painstakingly crafts each of our formulas to provide you with the best quality products.
Are any of your products vegan or vegetarian?
All of our products are vegan.
What is the source of your glycerin?
Our glycerin is palm derived.
What are your capsules made of?
Vegetable capsules (or “veggie caps”) are made up Pullulan. Pullulan is a natural, water-soluble polysaccharide produced by the fermentation of starch by the fungus Aureobasidium pullulans. It is known for its organic and vegan-friendly properties, making it an excellent choice for those who prioritize organic and plant-based alternatives.
Your products taste a bit sweet. Do you use sugar?
We don't use any sweeteners (no sugar, no honey). Our products get their sweet taste from the vegetable glycerin. Unlike sugar, glycerin has a low glycemic index and different metabolic pathway within the body. Thereby, it doesn't raise blood sugar levels.
Why do your alcohol formulas also contain glycerine?
Glycerin has been proven to be one of the most powerful extractors. And together with alcohol, it improves the extraction process, ensuring that all the alkaloids and active components are extracted.
What does the menstruum ratio mean?
The menstruum ratio is the weight of herb (in grams) to the volume of menstruum or solvent system (in mL) used to extract the herb. A 1:3 extract, for example, is 1 gram of herb extracted in 3 mL of menstruum.
Why do your blends have such formulations?
Our formulas are created by professionals, time-tested and proven through countless positive customer experiences. All formulas are designed using the complementarity method, while the ingredients in the formulas go well together and enhance each other’s effects.
Is it okay to put several different tinctures in one drink at the same time? Or should they be taken at different times?
We always recommend consulting a physician before taking or mixing any supplements. However, many of our customers take a few different tinctures throughout the day. Please stop supplement use if you notice any unwanted symptoms.
What is the difference between tinctures with and without alcohol?
The answer is pretty straightforward: the difference is that one contains alcohol and the other does not. There is no difference in how they work with the body or the number of compounds they contain.
Find all the information here: What is the difference between herbal tinctures with alcohol and without alcohol?
About Us
How long have you been on the market?
The company was founded in 2016 and we have been doing our best to serve you ever since.
Where is your production located?
In one of the most eco-friendly States - Colorado.
Do you ship your products to other countries?
Due to temporary restrictions, international delivery is currently limited to wholesale orders only; retail customers will not be able to ship outside the U.S. at this time.
Communication
How can I get to know you personally or ask some questions about your work?
At least twice a year, we participate in exhibitions including Natural Product Expo East, Natural product Expo West, where you can get to know us better and ask any questions.
Our Quality
What is the shelf life of your products?
The shelf life of our liquid products is 6 years and the shelf life of our capsules is 5 years. The shelf life for all of our products after opening is 6 months.
What tests do products pass to confirm their safety?
All of our products are tested for salmonella, yeast and mold, Coli form, and other contaminants.
What certification have your products passed?
Our facility FDA registered and GMP certified. Products are third lab tested.
How should your products be stored correctly?
Store our products in a cool place away from sunlight. But if you accidentally forget it on the windowsill, nothing terrible will happen. You can also find all necessary storage information on the label.
In the summer, the products can remain in the mailbox for a while and get quite hot from the sun. How does this affect the quality of the product?
The product quality will not be affected in this case. Tests have proven that after the extraction is complete, high temperatures can no longer spoil the product (up to the boiling point).
Privacy Policy And Shipping Policy
How does your privacy policy work?
We use your personal information only for providing and improving this site.
Find all the information here: https://secrets.shop/policies/privacy-policy
How does your shipping policy work?
Our company offers Free Ground Shipping with delivery within 7 business days after fulfillment. Additionally, we provide various paid options for faster delivery, including USPS, FedEx, and UPS services. The final shipping cost will be calculated during checkout, based on your chosen shipping method and destination. This allows you to select the best option that suits your needs and budget.
Find all the information here: https://secrets.shop/policies/shipping-policy
Can't find your package?
If the tracking details show your package was delivered, but you can't find it:
- Look around the delivery location
- Ask your household and neighbors
- Wait two business days to see if it arrives. It's rare, but sometimes carriers may mark packages as delivered before they arrive.
If you still haven't received it after two business days, contact us and we'll be happy to help.
Returns And Exchanges
What should I do if the package arrives with a defect?
At Secrets Of The Tribe, we are committed to protecting our customers, so we take responsibility for any products that are damaged or lost during shipping. If you receive your order damaged, please send us an email at info@secrets.shop to file a claim and request a replacement. Please save all packaging materials and damaged goods before filing a claim.
How does your refund policy work?
The return must be initiated within 30 days from when it was delivered.
The RMA number must be clearly marked on the packaging.
Products must be returned with a valid RMA number.
At our discretion, we may offer a partial refund or charge a restocking fee, in particular, if any item not in its original condition, is damaged or missing parts for reasons not due to our error.
Find all the information here: https://secrets.shop/policies/refund-policy
How does your 30-day money-back guarantee work?
We have a 30-day worry-free warranty; no matter the reason you want to return the product, we will refund you in full - no questions asked.