Frequently Asked Questions

About Products

According to the FDA, the absorption rate for liquids is about 97%. For capsules, the absorption rate is about 23%. Liquids begin to act from the moment they enter the mucous membrane of the mouth. Capsules - after the dissolution of the gelatin shell. Additionally, those who struggle with a weaker digestive system are unable to dissolve the capsule itself.Nevertheless, many people still prefer the capsule formulation, as it is more convenient to consume, portion into servings, and travel with.

Our products are free of artificial ingredients, fillers, sugar, preservatives, gluten, soy, eggs or dairy.

A team of professional herbalists painstakingly crafts each of our formulas to provide you with the best quality products.

All of our products are vegan.

Our glycerin is palm derived.

Vegetable capsules (or “veggie caps”) are made up of cellulose, an important structural component in plants. More precisely, the main ingredient of vegetarian capsules is hydroxypropyl methyl cellulose (HPMC) - the safest material among existing capsule formulations.

We don't use any sweeteners (no sugar, no honey). Our products get their sweet taste from the vegetable glycerin.

Glycerin has been proven to be one of the most powerful extractors. And together with alcohol, it improves the extraction process, ensuring that all the alkaloids and active components are extracted.

The menstruum ratio is the weight of herb (in grams) to the volume of menstruum or solvent system (in mL) used to extract the herb. A 1:3 extract, for example, is 1 gram of herb extracted in 3 mL of menstruum.

Our formulas are created by professionals, time-tested and proven through countless positive customer experiences. All formulas are designed using the complementarity method, while the ingredients in the formulas go well together and enhance each other’s effects.

We always recommend consulting a physician before taking or mixing any supplements. However, many of our customers take a few different tinctures throughout the day. Please stop supplement use if you notice any unwanted symptoms.

The answer is pretty straightforward: the difference is that one contains alcohol and the other does not. There is no difference in how they work with the body or the number of compounds they contain.

Find all the information here: https://secrets.shop/blogs/welcome-to-the-tribe/what-is-the-difference-between-tinctures-with-and-without-alcohol

About Us

The company was founded in 2016 and we have been doing our best to serve you ever since.

In one of the most eco-friendly States - Colorado.

Yes. We ship to the following countries: Hong Kong SAR China, Israel, Macau SAR China, Singapore, South Korea, Taiwan, United Arab Emirates, Austria, Belgium, Bouvet Island, Croatia, Czechia, Denmark, Finland, France, Germany, Greece, Iceland, Ireland, Isle of Man, Italy, Jersey, Liechtenstein, Luxembourg, Malta, Monaco, Netherlands, Norway, Poland, Portugal, Réunion, Serbia, Slovakia, Slovenia, Spain, Svalbard & Jan Mayen, Sweden, Switzerland, Turkey, United Kingdom, South Africa, U.S. Outlying Islands, Argentina, Brazil, Chile, Peru, Australia, New Zealand, Canada, Mexico.

Communication

To contact us, use the chat on our website, send us an email at info@secrets.shop, call us at (800) 219-9120, or write to us on our social networks - Facebook and Instagram .If you want to get an answer as soon as possible - use the chat on our website

At least twice a year, we participate in exhibitions including Natural Product Expo East, Natural product Expo West, where you can get to know us better and ask any questions.

Our Quality

The shelf life of our liquid products is 6 years and the shelf life of our capsules is 5 years. The shelf life for all of our products after opening is 6 months.

All of our products are tested for salmonella, yeast and mold, Coli form, and other contaminants.

Our facility FDA registered and GMP certified. Products are third lab tested. 

Store our products in a cool place away from sunlight. But if you accidentally forget it on the windowsill, nothing terrible will happen. You can also find all necessary storage information on the label.

The product quality will not be affected in this case. Tests have proven that after the extraction is complete, high temperatures can no longer spoil the product (up to the boiling point).

Privacy Policy And Shipping Policy

We use your personal information only for providing and improving this site. 

Find all the information here: https://secrets.shop/policies/privacy-policy 

All orders in the United States ship USPS First Class unless an upgrade is selected. 

All orders placed by 1 PM PST, will generally ship the same day.

All packages deliver Monday-Friday. We cannot guarantee Saturday delivery. 

When experiencing a high volume of orders, shipments may be delayed by a few days. If there is a significant delay in the shipment of your order, we will contact you via e-mail or telephone.

Find all the information here: https://secrets.shop/policies/shipping-policy 

Returns And Exchanges

At Secrets Of The Tribe, we are committed to protecting our customers, so we take responsibility for any products that are damaged or lost during shipping. If you receive your order damaged, please send us an email at info@secrets.shop to file a claim and request a replacement. Please save all packaging materials and damaged goods before filing a claim.

The return must be initiated within 30 days from when it was delivered.

The RMA number must be clearly marked on the packaging.

Products must be returned with a valid RMA number.

At our discretion, we may offer a partial refund or charge a restocking fee, in particular, if any item not in its original condition, is damaged or missing parts for reasons not due to our error.

Find all the information here: https://secrets.shop/policies/refund-policy 

We have a 30-day worry-free warranty; no matter the reason you want to return the product, we will refund you in full - no questions asked.